More Than Just The “Girls Up Front”

More Than Just The “Girls Up Front”

A well trained insurance administrator and treatment coordinator are very valuable members of the dental team. They can usually assist the Dr. with increasing monthly production by several hundred to several thousand dollars. Just think of what that would do for your practice! Only the Dr. can diagnose and treatment plan. However, once the treatment plan is complete, the Insurance Administrator can add valuable insight in respect...

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“Why Do I Have To Pay When The Doctor Didn’t Do Anything ?”

“Why Do I Have To Pay When The Doctor Didn’t Do Anything ?”

It is Friday afternoon. One of the chairside assistants called in sick this morning, so the remainder of the clinical team works together to pick up the slack. The Dentist is stuck in an operatory surgically removing the root tips of what was expected to be a simple extraction. Your crown prep that has already been waiting for a while, just announces to you that they have to leave to pick up a child in an hour. The handpiece...

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Let’s Talk About Crown & Bridge

Let’s Talk About Crown & Bridge

When a patient needs a crown, inlay, etc., it is critical to have diagnostic pre-op x-rays, photos and narratives. This is where your intraoral camera is worth its weight in gold. It is pretty easy for a plan to determine a benefit when the x-ray shows a tooth that is almost all filling and very little tooth structure. It is more difficult (and usually a reason for denial or delay) when the x-ray shows only a small occlusal or...

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It’s “JUST” A Word

It’s “JUST” A Word

How can we expect a patient to value our services if we don’t? Whether speaking to a patient on the phone or in person, you should never ask a patient if they “just need a cleaning,” or “ just need a filling”. I once heard an assistant describe Velscope screening as “just a light the Dr. uses to see cancer” WOW….There are several things that concern me about that phrase. I think this team might need some training. By using the word “just” it...

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